Warranty

Product Warranty from auri.bg
At auri.bg, we care deeply about the quality and safety of the products we offer for your little ones. Every item purchased from our online store comes with a warranty in accordance with the Consumer Protection Act and the commercial policy of the respective manufacturer.

What does the warranty cover?
The warranty covers manufacturing defects that occur during normal use of the product, which are not caused by improper storage, use, maintenance, or external factors.

Warranty period
The warranty period for each product is specified in its description on our website and/or in the accompanying documentation (warranty card). For most products, the warranty period is 1 month.

How to submit a claim?
If you discover a defect in a product purchased from auri.bg, please contact us as soon as possible. To submit a claim, you will need the following documents and information:

• Receipt or invoice proving the purchase.

• Description of the defect.

• Photos or video (if possible) clearly showing the problem.

You can contact us via:

• Phone: 08999999999

• Email: help@auri.bg

• Contact form on our website.

Our team will review your claim and get back to you with further instructions. Depending on the nature of the defect and the manufacturer’s policy, the product may be repaired, replaced with a new one, or refunded.

Cases in which the warranty may be refused
The warranty may be refused in the following cases:

• Expiration of the warranty period.

• Damage caused by improper use, storage, transport, or maintenance.

• Attempted repair or modification of the product.

Important notes

• All shipping costs for sending the product to warranty service and returning it are at the buyer’s expense.

• auri.bg is not responsible for lost profits or damages caused by a defective product.

We strive to provide the best possible service and to ensure your peace of mind when shopping at auri.bg. For any questions regarding product warranties, please do not hesitate to contact us!